Merchant Engagement Specialist/ Merchant Care Specialist (Team Head)
30 Oct 2019
No of vacancies:
- Internal partnership with the Business Development team and the Merchant Care Specialist team to help bridge customers to merchants in the selected business segmentation.
- A challenging role which require innovative thinking, strong interpersonal skills and excellent execution abilities.
- Responsibilities to develop or participate in the development of the required programs and initiatives.
- The individual needs to have both outstanding staff management skills and the innate ability to build positive relationship and alliances.
- Merchant program development and management.
- Work with marketing to effect communication of the program and initiatives.
- Develop segmentation and engagement strategies to create win-win outcomes for our customers, the bank and the merchants.
- Possess a bachelor degree (Degree in Banking/ Business Administration/ Marketing)
- Proficient in English Language
- Banking Experience/ Customer Service background shall be an advantage.
- Strong organization and influential skills.
- Strong Teamwork and excellent interpersonal skills
- Skilled in oratory and presentation
- Willing to work overtime, when needed, to complete the jobs in time and in good results
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