IT Manager (Call Center)

[August 22, 2023 ]

1,200,000 MMK

Full Time


- Ensure the availability, reliability, and security of all IT systems and services
- Monitor system performance and proactively address any issues to minimize downtime and optimize performance
- Provide technical support and troubleshooting assistance to end-users, resolving hardware, software, and network-related issues
- Respond to IT support requests in a timely manner and ensure prompt resolution of problems
- Develop and maintain a knowledge base and documentation for common technical issues and solutions
- Implement and enforce security measures to protect the company's IT systems and sensitive data


- Bachelor's degree in Computer Science, Information Technology, or a related field
- Proven experience in IT management, preferably in a call center or AI innovation services environment
- Strong technical knowledge of IT systems, networks, and infrastructure
- Proficiency in IT security principles and practices
- Experience with cloud-based technologies and services
- Excellent problem-solving and troubleshooting skills
- Strong project management and organizational skills
- Effective communication and interpersonal skills

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