Recovery Manager

[November 8, 2022 ]


Full Time


● Prepare a personal action plan covering all responsibilities of this position
● Formulate loan recovery plans for the regions in charge
● Prepare a contingency plan to prevent and cope with credit risk and other related operational risks to ensure good quality loan portfolios
● Perform daily review of the institution’s arrears position and advise on the progress of recovery of all loans above 180 days in arrears with the CQO
● Identify and advise the legal officer on all delinquent accounts that require legal proceedings on a regular basis
● Initiate and monitor the transfer of non-performing loan portfolio to the recovery officers in liaison with the regional managers and branch managers
● Initiate and monitor the transfer of performing loan portfolio back to the branch in liaison with the regional managers and branch managers
● Ensure monthly loan recovery work plan has been firmly implemented by recovery officers
● Conduct regularly scheduled field visits as well as surprise visits to ensure delinquent policies and procedures are properly implemented and followed by field staff
● Document gaps encountered during surprised/planned visits (i.e. actual vs documented process/procedures) and provide recommendations
● Analyze delinquent accounts, field reports, and prepare report on highest risk accounts including recommendations for resolution
● Train and guide staff on the best practices in the recovery of delinquent loans
● Coordinate the effective recovery of delinquent and written off loans
● Work with the Chief Quality Officer to identify current and potential credit risks and develop suitable mitigation/prevention strategies.
● Identify annual training courses on bad debt recovery suitable for recovery staff
● Strengthen the capacity of recovery staff through continuous on-the-job training, assessment, coaching, etc.
● Provide leadership and exemplify day-to-day behaviors and attitudes that encourage staff to follow company’s Mission, and Core Values
● Work with staff to help set personal and professional targets and work towards continuously improving the status quo to achieve those targets
● Any other duties that may be assigned by the Chief Quality Officer (CQO) from time to time


● Understand and agree with company‘s vision, mission, goals, and core values
● Demonstrated experience leading and building cohesive, high performing teams
● Strong analytical, interpersonal, communication, negotiation, problem solving, and influencing skills
● Strong emotional intelligence
● Ability to communicate effectively amongst teams and show commitment to the long-term development of the team members through coaching and mentoring
● Leadership and team management: Gain trust from all the team members and the management for his/her capability and personality
● Comfortable in a fluid environment, self-directed, flexible, and creative
● Commitment to the institution’s social mission and corporate values
● Fluency in Myanmar is required (both written and spoken), Fluency in English is a plus
● Willingness to be based in Yangon, with frequent travel throughout Myanmar
● Share and exemplify high level of ethical behavior and trustworthiness

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