Responsibility

• Develop and implement sales strategies to maximize ticket sales and collaborate with sales teams.
• Analyze and create regular sales reports and provide insights to the management team regarding sales trends, customer preferences, and other relevant data.
• Monitor and analyze the performance of the ticketing team, identifying areas for improvement and implementing changes to enhance efficiency
• Prepare and present regular reports on ticketing sales, bookings, and customer feedback to Management.
• Oversee the ticketing and reservation process, ensuring the accuracy and completeness of bookings and ticket issuances.
• Handle complex ticketing requests and resolve issues that require managerial attention.
• Suggest knowledgeable insight about updates on airline fairs, promotions, and pricing structures to provide customers with the best deals.
• Oversee all ticketing and booking documentation is completed accurately and complies with airline and industry regulations.
• Oversee payment handling procedures, including cash, credit card, and other forms of payment, ensuring for security and accuracy.
• Monitor and maintain financial records.
• Monitor ticket inventory levels, ensure proper allocation of tickets, and implement strategies to prevent overbooking or under booking.
• Build the positive relationship with various airlines, travel agencies, and other partners to secure the best possible rates and schedules for clients.
• Manage the process of ticket refunds and exchanges, ensuring that it is done in accordance with the company's policies and industry standards.
• Work closely with the finance department to ensure accurate and timely revenue reconciliation and to manage financial aspects related to ticketing operations.