Operation Manager

Job Code:

07100120


Date Posted:

9 Sep 2020

Salary:

800000 ~1200000

No of vacancies:

1

Gender

(Any)


Description:
  • Understanding of both domestic and international flight ticketing operations, must have worked on GDS & billing systems directly.
  • Must have existing relationships with key travel agents in Mandalay region including upper Myanmar, strong understanding of travel business.
  • Strong knowledge of airline system, promotions and news about airlines and systems
  • Develop and maintain an extensive customer database.
  • Maintaining and developing strong, sustainable relationships with key travel agency clients, as well as corporate and direct clients
  • Build the entire operation plan including defining key KPIs
  • Responsible for scaling up operations within upper Myanmar.
  • Leveraging business data to address latent demand and plan resourcing / assets accordingly.
  • Build, lead and coach the team to grow them into leaders.
  • Relationship building and establish strong B2B network
  • Firm cooperation between network and well understanding of customer service.
  • Building strong cooperation within the organization across all departments.
  • Gather market and client information and following up with visits to develop new business.
  • Keeping contact with customers and answering their queries through mails and calls on regular basis.
  • Develop and maintain an extensive customer database.
  • Maintain professional internal relationships
  • Other duties assigned by the management  

Requirement:
  • Minimum 7 years of work experiences in related role with 5 years in a managerial capacity
  • High degree of comfort with computers
  • Able to manage both junior operational staff as well as business stakeholders.
  • Prior experience in Operations preferred.
  • Adaptable; Enjoys working in a fast-paced, fast-changing environment
  • Strong motivator and collaborator
  • Strong planning, execution, and coordination skills
  • Excellent leadership, management, problem solving, negotiations, interpersonal and communications skills
  • Good communication in English