Responsibility

- Develop and implement tour packages and itineraries for outbound and inbound tours based on client requirements and market trends.
- Research and select vendors, suppliers, and accommodations options to ensure high quality services and competitive pricing.
- Negotiate contracts and maintain strong relationships with vendors and partners, including hotels, transportation providers, and local tour operators.
- Coordinate all logistics for tours, including transportation, accommodation, sightseeing activities, and any necessary travel documentation.
- Communicate with clients to understand their travel preferences, provide recommendations, and handle any inquiries or issues before, during and after the tour.
- Manage a team of tour guides, providing guidance, training, and support to ensure excellent customer service and smooth tour operations.
- Stay updated on industry developments, travel technologies, and best practices to enhance tour operations and customer satisfaction.
- Monitor tour budgets and expenses, ensuring profitability and cost-effective operations.
- Plan, organize and execute MICE events, including meetings, conferences, incentive trips, and corporate events, from inception to completion.